Refund policy

 Chérie Lane Return Policy 

⚠️ PLEASE READ THIS POLICY IN FULL BEFORE INITIATING A RETURN. BY PURCHASING FROM CHÉRIE LANE, YOU AGREE TO ALL TERMS BELOW. ⚠️

We want you to love every purchase from Chérie Lane! If something doesn’t work out, here’s everything you need to know:

Eligibility

  • Returns are accepted on full-price items only.

  • Items must be received back within 14 days of the order date.

  • Items purchased with discount codes, flash sales, or hard markdowns are FINAL SALE.

  • We do not answer / approve return requests through the Shop / customer account portal. Please follow these return instructions for easy returns.
     

  • FINAL SALE also includes:

    • Jewelry, accessories, eyewear

    • Bodysuits, intimates, leggings, swimwear

    • Hats

    • Seasonal & holiday items

    • Gift cards & mystery bags

Conditions

  • Items must be unworn, unwashed, and in original condition — free of stains, scents, pet hair, or signs of wear.

  • Returns must include the original packing slip (no exceptions).

  • Non-qualifying returns will be shipped back at the customer’s expense.

  • Items listed for resale (BST/resale groups) before initiating a return are not eligible.

  • Shoe Return Requirements

    To be eligible for a return, all shoes must be returned in their original shoe box. If your order was shipped in a protective cardboard shoe box, the shoe box must also be returned inside a sealed poly mailer or an additional shipping box. Please do not place shipping labels or packing tape directly on the shoe box, as it is considered part of the product and must remain in resalable condition.

    Returns received with damaged, taped, written-on, or otherwise altered shoe boxes may be denied or subject to a restocking fee at Chérie Lane’s discretion.

Return Process

Please ensure your order meets all eligibility + condition requirements above before mailing it back.

  • No email approval is required.

  • Ship returns to:

    Chérie Lane Warehouse

    700 E Plano Parkway Unit A13 Plano TX 75074

 

  • Customers are responsible for all return shipping costs. We do not provide prepaid return labels.

  • Store credit will be emailed within 3–5 business days after we receive your return.

  • If you return an ineligible item:

    • You will be invoiced $10 for return postage.

    • If unpaid within 3 days, the item(s) will be donated to a local charity.

⚠️ We are not responsible for lost, late, or damaged return shipments.

Returns & Store Credit

  • All eligible returns receive store credit only (no refunds).

  • Store credit expires 1 year from date of issue.

  • Limit of 3 returns per customer. After 3, no further returns will be accepted.

  • Shipping expenses are NON-refundable and are not eligible for store credit.

🔄 Exchanges

  • Chérie Lane does not offer direct size exchanges.

  • To exchange: purchase the correct size right away and return the incorrect size.

  • Returning the incorrect size is subject to our full return process (including the 14-day window and customer-paid shipping).

  • Store credit will be issued for the returned item and can be applied to a future order.

Damages

  • Report damages within 2 days of delivery by emailing cherielanecustomerservice@gmail.com with photos.

  • Items returned without prior communication will not be accepted.

  • Normal + slight variations (like loose threads) are not considered damages.

  • Damages + slight variations related to jewelry are at discretion of the jewelry brand and we will defer to the brand for their judgement call.

Pre-Authorization Orders

  • A pre-authorization allows you to reserve an item that is currently out of stock.
  • Your card is not charged when you place your pre-authorization order. Instead, we place a temporary authorization to reserve your spot in line.
  • We use the total number of pre-authorizations received to determine how many units to reorder from our vendor.
  • Because inventory is ordered specifically based on customer demand, pre-authorization orders cannot be canceled once they have been placed.
  • We have up to 90 days from the date your pre-authorization is placed to receive the inventory, process your payment, and ship your order. While many orders arrive sooner, production and shipping timelines vary by vendor.
  • Once your inventory arrives at Cherie Lane, we will charge the payment method on file and ship your order.
  • If your payment is declined when we attempt to process your order, we will contact you and give you 7 days to provide an updated payment method.
  • If we do not receive a response within 7 days, your pre-authorization will be forfeited, your order will be canceled, and the reserved inventory will be offered to the next customer in line.
  • By placing a pre-authorization order, you acknowledge and agree to these terms.
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Lost, Missing, or Damaged Packages – Carrier Claims Policy

At Chérie Lane, we take pride in providing a positive shopping experience from the moment an order is placed until it reaches your doorstep. While we carefully prepare and package each order, circumstances outside of our control can occasionally occur during transit, including lost, missing, delayed, stolen, or damaged packages.

When a shipping-related issue occurs, a formal claim may need to be submitted to the shipping carrier for investigation and resolution.

Carrier Claims & Resolution Process

If a carrier claim is necessary, Chérie Lane generally requires the claim to be reviewed and approved before issuing a discretionary refund, replacement, exchange, or store credit, unless an earlier resolution is required by applicable law.

This policy is designed to protect both our business and our customers by ensuring that every shipping concern is addressed through a fair, consistent, and properly documented process.

Why This Process Is Necessary

1. Protecting Our Customers

The carrier claims process allows us to investigate what happened to an order, verify delivery information, determine the nature of the issue, and work toward an appropriate resolution.

By following the proper claims procedure, we can:

Establish an accurate record of missing, lost, or damaged merchandise.

Investigate potential delivery errors, shipping damage, or lost packages.

Provide documentation and supporting evidence when communicating with the carrier.

Reduce the risk of unresolved or repeated shipping issues.

Ensure customers receive fair and consistent treatment when a shipping issue arises.

2. Protecting Our Business

When an order is lost or damaged during transit, Chérie Lane may experience a financial loss involving the merchandise, shipping expenses, packaging, and fulfillment costs.

Issuing a refund or replacement before investigating a shipping claim may result in additional financial exposure, particularly if the original package is subsequently located, delivered, or otherwise recovered.

Following the claims process allows Chérie Lane to:

Seek reimbursement from the responsible shipping carrier when coverage is available.

Prevent duplicate reimbursements and unnecessary financial losses.

Maintain accurate financial, inventory, and shipping records.

Identify recurring carrier issues and improve shipping practices.

Protect our ability to continue providing quality products and reliable service to our customers.

3. Customer Cooperation & Documentation

To assist with the investigation, customers may be asked to provide photographs of damaged merchandise, original packaging, shipping labels, or additional information relevant to the claim.

We ask that customers retain all original packaging and damaged items until the claim has been resolved or they have been instructed otherwise.

Providing accurate information and requested documentation helps us process claims as efficiently as possible.

4. Claim Approval & Final Resolution

Once the shipping carrier has completed its investigation, Chérie Lane will review the claim outcome and communicate the appropriate next steps.

Depending on the circumstances, the resolution may include a refund, replacement, exchange, store credit, or another appropriate remedy consistent with our policies and applicable law.

While carrier investigations may take additional time, Chérie Lane remains committed to assisting our customers throughout the process.

Our Commitment

This policy is not intended to discourage customers from reporting shipping concerns or requesting assistance. Rather, it establishes a responsible and transparent process that protects our customers, our merchandise, and the financial integrity of our small business.

We sincerely appreciate your patience, cooperation, and understanding as we work to resolve shipping-related concerns fairly and responsibly.

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.

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Final Notes

  • No cancellations, refunds, or price adjustments once an order is placed.

  • Pre-orders, pre-authorizations, promotional, and sale items are final sale.

  • Chérie Lane is not responsible for any missing or late packages once it is in the carrier’s hands. Please contact the carrier / your local police authority for advisement if this case arises. 
  • Please note: Chérie Lane emits Chérie Lane's Signature Store Scent in our Flagship Store. Your garment may be shipping from our Flagship Store and may arrive with our Signature Store scent infused on the garment. The scent will come out with time + if needed, washing / dry cleaning. This does not mean the garment was previously worn or dirty. 

🚫 Accidental Purchases, Drunk Ordering & Buyer’s Remorse

All sales at Chérie Lane are final. We do not offer refunds, cancellations, or modifications for accidental purchases, “drunk ordering,” or buyer’s remorse. Customers are responsible for carefully reviewing their cart and order details before completing checkout. If you accidentally click “checkout,” we are not responsible for the purchase, and all sales remain subject to this return policy.

Friendly Reminder

We are a small, women-owned business, and we work hard to ensure your satisfaction. Please remember we’re not Amazon or Target, so policies are designed to protect our boutique and customers alike. Thank you for supporting Chérie Lane and for your understanding!