Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. Individual brands are also listed for your reference.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a store credit.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

When will my order ship?

We understand fast shipping is of the utmost importance! You can expect your order to be mailed out within 2-3 business days (this excludes peak seasons and holidays).

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is the return policy?

We understand sometimes things just don't work out! Eligible items are able to be returned within 14 days of purchase for store credit only upon inspection. For further details, please see our Returns Page.

Can I exchange my piece for a different size?

Yes! We do size exchanges assuming the correct size is in stock. Please see our Exchanges policy for more details.

Customer Service

When can I expect to hear back?

Customer service is of the utmost importance to us! All inquiries are answered M-F 8-5pm within 24-48 hours of being sent.

Get in touch

Have questions about your order, or a general enquiry?