Warehouse Associate Job Description - Chérie Lane

CHÉRIE LANE

Warehouse Associate – Job Description

Position Type: W2 Employee

Schedule: 3–4 hours per day, 5 days per week (15–20 hours/week on average)

Note: Some weeks may require additional hours depending on inventory intake, order volume, and seasonal needs.

About Chérie Lane

Chérie Lane is a fast-growing boutique whose mission is to style and to serve. We aim to create a welcoming, elevated shopping experience for our customers while fostering a positive and supportive work environment for our team.

Position Summary

The Warehouse Associate supports daily warehouse operations including product intake, organization, labeling, Shopify product upload, order fulfillment, returns processing, and general warehouse upkeep. This role ensures smooth coordination between the warehouse, storefront, and online store and plays a key part in keeping operations efficient and accurate.

This position reports directly to the Owner and works closely with the Warehouse Manager and other team members.

Key Responsibilities

Inventory Intake & Organization

  • Receive, unpack, and sort new merchandise

  • Count and verify quantities against packing slips

  • Label products accurately and organize in designated locations

  • Communicate inventory discrepancies or concerns

Product Upload & POS Accuracy

  • Upload new items into Shopify, including details such as title, description, pricing, sizing, and inventory

  • Ensure all products are correctly set up in the POS before they are sent to the storefront or published online

  • Assist with updating product information as needed

Order Fulfillment

  • Pull, pack, and prepare online orders for shipment

  • Assist with in-store pickup order preparation

  • Ensure accuracy in packing by double-checking items and order contents

  • Communicate any missing or damaged items to management immediately

Returns & Customer Service Support

  • Process returns following company policies

  • Inspect returned items for condition and restock eligibility

  • Rebag, relabel, and return items to correct inventory locations

  • Issue store credits or process returns in Shopify as directed

  • Assist with basic customer service communication when required

  • Report repeat issues or unusual customer concerns to the Owner or Warehouse Manager

General Warehouse Support

  • Maintain a clean and organized workspace daily

  • Break down boxes, remove trash, and keep supplies stocked

  • Assist with inventory cycle counts and periodic reconciliation

  • Support additional tasks during high-volume weeks or peak seasons

What We’re Looking For

  • Strong attention to detail

  • Excellent communication skills

  • Ability to work quickly and efficiently

  • Critical thinking and problem-solving abilities

  • Reliable, punctual, and consistent with scheduling

  • Quick learner who adapts easily to new processes or tools

  • Team-oriented and willing to collaborate with warehouse and storefront staff

Growth Opportunity

This role begins with a trial period, with opportunities to increase pay based on performance, accuracy, reliability, and ability to take on additional responsibilities.