Refund policy

 Chérie Lane Return Policy 

⚠️ PLEASE READ THIS POLICY IN FULL BEFORE INITIATING A RETURN. BY PURCHASING FROM CHÉRIE LANE, YOU AGREE TO ALL TERMS BELOW. ⚠️

We want you to love every purchase from Chérie Lane! If something doesn’t work out, here’s everything you need to know:

Eligibility

  • Returns are accepted on full-price items only.

  • Items must be received back within 14 days of the order date.

  • Items purchased with discount codes, flash sales, or hard markdowns are FINAL SALE.

  • We do not answer / approve return requests through the Shop / customer account portal. Please follow these return instructions for easy returns.
     

  • FINAL SALE also includes:

    • Jewelry, accessories, eyewear

    • Bodysuits, intimates, leggings, swimwear

    • Hats

    • Seasonal & holiday items

    • Gift cards & mystery bags

Conditions

  • Items must be unworn, unwashed, and in original condition — free of stains, scents, pet hair, or signs of wear.

  • Returns must include the original packing slip (no exceptions).

  • Non-qualifying returns will be shipped back at the customer’s expense.

  • Items listed for resale (BST/resale groups) before initiating a return are not eligible.

  • Shoe Return Requirements

    To be eligible for a return, all shoes must be returned in their original shoe box. If your order was shipped in a protective cardboard shoe box, the shoe box must also be returned inside a sealed poly mailer or an additional shipping box. Please do not place shipping labels or packing tape directly on the shoe box, as it is considered part of the product and must remain in resalable condition.

    Returns received with damaged, taped, written-on, or otherwise altered shoe boxes may be denied or subject to a restocking fee at Chérie Lane’s discretion.

Return Process

Please ensure your order meets all eligibility + condition requirements above before mailing it back.

  • No email approval is required.

  • Ship returns to:

    Chérie Lane
    2701 Custer Parkway, Suite 706
    Richardson, TX 75080

  • Customers are responsible for all return shipping costs. We do not provide prepaid return labels.

  • Store credit will be emailed within 3–5 business days after we receive your return.

  • If you return an ineligible item:

    • You will be invoiced $10 for return postage.

    • If unpaid within 3 days, the item(s) will be donated to a local charity.

⚠️ We are not responsible for lost, late, or damaged return shipments.

Returns & Store Credit

  • All eligible returns receive store credit only (no refunds).

  • Store credit expires 1 year from date of issue.

  • Limit of 3 returns per customer. After 3, no further returns will be accepted.

  • Shipping expenses are NON-refundable and are not eligible for store credit.

🔄 Exchanges

  • Chérie Lane does not offer direct size exchanges.

  • To exchange: purchase the correct size right away and return the incorrect size.

  • Returning the incorrect size is subject to our full return process (including the 14-day window and customer-paid shipping).

  • Store credit will be issued for the returned item and can be applied to a future order.

Damages

  • Report damages within 2 days of delivery by emailing hello@cherielane.com with photos.

  • Items returned without prior communication will not be accepted.

  • Normal + slight variations (like loose threads) are not considered damages.

  • Damages + slight variations related to jewelry are at discretion of the jewelry brand and we will defer to the brand for their judgement call.

Pre-Authorization Orders

  • A pre-authorization allows you to reserve an item that is currently out of stock.
  • Your card is not charged when you place your pre-authorization order. Instead, we place a temporary authorization to reserve your spot in line.
  • We use the total number of pre-authorizations received to determine how many units to reorder from our vendor.
  • Because inventory is ordered specifically based on customer demand, pre-authorization orders cannot be canceled once they have been placed.
  • We have up to 90 days from the date your pre-authorization is placed to receive the inventory, process your payment, and ship your order. While many orders arrive sooner, production and shipping timelines vary by vendor.
  • Once your inventory arrives at Cherie Lane, we will charge the payment method on file and ship your order.
  • If your payment is declined when we attempt to process your order, we will contact you and give you 48 hours to provide an updated payment method.
  • If we do not receive a response within 48 hours, your pre-authorization will be forfeited, your order will be canceled, and the reserved inventory will be offered to the next customer in line.
  • By placing a pre-authorization order, you acknowledge and agree to these terms.
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Final Notes

  • No cancellations, refunds, or price adjustments once an order is placed.

  • Pre-orders, pre-authorizations, promotional, and sale items are final sale.

  • Chérie Lane is not responsible for any missing or late packages once it is in the carrier’s hands. Please contact the carrier / your local police authority for advisement if this case arises. 
  • Please note: Chérie Lane emits Chérie Lane's Signature Store Scent in our Flagship Store. Your garment may be shipping from our Flagship Store and may arrive with our Signature Store scent infused on the garment. The scent will come out with time + if needed, washing / dry cleaning. This does not mean the garment was previously worn or dirty. 

🚫 Accidental Purchases, Drunk Ordering & Buyer’s Remorse

All sales at Chérie Lane are final. We do not offer refunds, cancellations, or modifications for accidental purchases, “drunk ordering,” or buyer’s remorse. Customers are responsible for carefully reviewing their cart and order details before completing checkout. If you accidentally click “checkout,” we are not responsible for the purchase, and all sales remain subject to this return policy.

Friendly Reminder

We are a small, women-owned business, and we work hard to ensure your satisfaction. Please remember we’re not Amazon or Target, so policies are designed to protect our boutique and customers alike. Thank you for supporting Chérie Lane and for your understanding!