Warehouse Manager Job Description

CHÉRIE LANE

Job Description & Official Offer

Warehouse Manager

Position Title: Warehouse Manager
Reports To: Owner, Chérie Lane
Works Closely With: Flagship Store Manager & Shopify Admin
Position Type: W-2 Employee — Full-Time
Schedule: 40 hours per week. Holiday and holiday weekends are required, along with availability during major sales, launches, and event periods.

OUR MISSION

At Chérie Lane, our mission is to style and to serve — creating the ultimate customer service experience and redefining the boutique shopping experience.

We are here to build community, empower women, and ensure every customer feels beautiful, confident, and fabulous in every moment of life.

WHAT WE STAND BEHIND

INTEGRITY — We lead with integrity and act with honest intentions in every situation.

SERVICE — We serve others the way we wish to be served: warmly and with attention to detail.

COMMUNITY — We build lasting relationships and meaningful connections.

CONNECTION — We support our team and local community to create a seamless experience.

PROFESSIONALISM & EXCELLENCE — We maintain high standards that reflect Chérie Lane.

GROWTH & INNOVATION — We embrace learning and continuous improvement.

POSITION OVERVIEW

The Warehouse Manager is a key leadership position responsible for overseeing the seamless flow of operations across the Chérie Lane warehouse while supporting alignment between the warehouse, storefront, and online business.

This role is responsible for warehouse efficiency, inventory accuracy, product processing, team leadership, operational coordination, and ensuring that products are prepared and available when and where they are needed.

The Warehouse Manager serves as the operational backbone of Chérie Lane and acts as the primary bridge between the Owner, Flagship Store Manager, Shopify Admin, and warehouse associates.

This position requires strong leadership, organization, initiative, communication, and problem-solving skills. The Warehouse Manager must be able to see the bigger operational picture while remaining willing and able to work hands-on alongside the warehouse team.

This is a working leadership role. The Warehouse Manager is expected to lead from the floor, set the standard through personal example, and ensure the warehouse operates efficiently without constant oversight from ownership.

WORKING LEADERSHIP STRUCTURE

The Warehouse Manager will work alongside warehouse associates on a daily basis while simultaneously overseeing higher-level operational and leadership responsibilities.

While working in the warehouse, the Warehouse Manager is responsible for:

  • Leading by example in productivity, organization, attitude, and professionalism

  • Delegating tasks and establishing daily workflow priorities

  • Monitoring efficiency, accuracy, and productivity

  • Maintaining a strong leadership presence and professional boundaries

  • Identifying bottlenecks and resolving operational issues

  • Ensuring warehouse standards are consistently maintained

  • Overseeing the bigger operational picture while executing daily responsibilities

The Warehouse Manager is not expected to personally complete every warehouse task. Instead, this role is responsible for ensuring that the team is properly trained, delegated, supported, and held accountable so that work is completed efficiently, accurately, and to Chérie Lane standards.

LEADERSHIP & TEAM MANAGEMENT

The Warehouse Manager has direct management responsibility over all warehouse associates and serves as the daily leader of the warehouse team.

Responsibilities include:

  • Interviewing, hiring, and onboarding warehouse staff in partnership with the Owner

  • Training and developing warehouse associates

  • Creating schedules and managing appropriate coverage

  • Delegating daily responsibilities and maintaining workflow

  • Establishing clear expectations and priorities

  • Monitoring productivity and maintaining accountability

  • Providing feedback, coaching, and performance direction

  • Addressing performance concerns promptly and professionally

  • Recognizing strong performance and developing team members

  • Making recommendations regarding disciplinary action or termination when necessary

  • Maintaining a professional, respectful, positive, and accountable team environment

  • Ensuring warehouse associates understand and follow Chérie Lane procedures and standards

The Warehouse Manager is responsible for building and maintaining a strong, reliable, hardworking warehouse team that supports the overall success and growth of Chérie Lane.

PARTNERSHIP WITH FLAGSHIP STORE MANAGER

The Warehouse Manager will work closely with the Flagship Store Manager to ensure seamless alignment between warehouse and storefront operations.

This includes:

  • Ensuring the storefront is consistently stocked and supported

  • Coordinating inventory transfers and restocks

  • Communicating product needs and inventory priorities

  • Aligning on launches, events, promotions, and floor needs

  • Supporting store events and high-volume periods

  • Ensuring requested product is transferred accurately and efficiently

  • Maintaining proactive and professional communication

  • Resolving inventory or operational issues quickly

  • Operating as a unified leadership team with shared goals

The Warehouse Manager and Flagship Store Manager are expected to communicate proactively rather than waiting for problems to arise.

SHOPIFY & INVENTORY ALIGNMENT

The Warehouse Manager will work closely with the Shopify Admin to ensure that inventory, product information, launches, and transfers are accurately aligned across warehouse and storefront locations.

Responsibilities include:

  • Ensuring physical inventory counts are accurate and aligned with Shopify

  • Confirming SKUs, quantities, and pricing before launches

  • Communicating inventory discrepancies immediately

  • Communicating delays, shortages, or receiving issues promptly

  • Supporting timely and accurate product launches

  • Ensuring transfers between locations are accurately reflected

  • Maintaining organized and accurate backend inventory systems

  • Coordinating launch preparation so all locations are appropriately stocked

  • Supporting inventory reconciliation when discrepancies occur

Clear, proactive communication with the Shopify Admin and leadership team is required to maintain operational excellence.

KEY RESPONSIBILITIES

Inventory & Warehouse Management

  • Oversee all receiving, processing, storage, organization, and movement of inventory

  • Maintain accurate inventory counts

  • Identify and resolve inventory discrepancies

  • Ensure merchandise is organized, labeled, and floor-ready

  • Manage transfers between the warehouse and storefront

  • Monitor product condition and presentation

  • Establish and maintain efficient warehouse organization systems

  • Maintain a clean, safe, organized, and efficient work environment

  • Manage warehouse supplies and operational materials

  • Ensure products are easy for the team to locate and access

  • Maintain standards that allow the warehouse to operate efficiently during high-volume periods

Product & Operational Support

  • Oversee product intake and preparation processes

  • Ensure new merchandise is processed accurately and efficiently

  • Ensure inventory is prepared in a timely manner

  • Support merchandising and restocking needs

  • Collaborate on product launches and events

  • Prepare the warehouse for major launches, promotions, and sales

  • Identify opportunities to improve workflow and operational efficiency

  • Develop and maintain systems that support continued business growth

Communication & Operations

  • Serve as the primary operational bridge between the Owner, Store Manager, Shopify Admin, and warehouse team

  • Provide regular operational updates to the Owner

  • Maintain clear communication between departments

  • Communicate problems before they become larger issues

  • Document systems and processes for consistency

  • Bring solutions and proactive recommendations to leadership

  • Maintain organized records and operational information

  • Ensure important information is communicated to the appropriate team members

QUALIFICATIONS & SKILLS

The ideal candidate will demonstrate:

  • Prior leadership or management experience preferred

  • Strong organizational and multitasking abilities

  • Excellent leadership and communication skills

  • Strong attention to detail

  • Ability to prioritize and delegate effectively

  • Tech-savvy mindset; Shopify experience preferred

  • Ability to learn new systems and processes quickly

  • Strong problem-solving and decision-making skills

  • Ability to thrive in a fast-paced, high-growth environment

  • Ability to remain calm and organized during high-volume periods

  • Strong sense of ownership and accountability

  • Professionalism and maturity

  • Passion for fashion and the Chérie Lane brand

  • Self-starter mentality

  • Ability to identify what needs to be done without waiting to be told

  • Willingness to work hands-on while also managing the larger operational picture

PERFORMANCE EXPECTATIONS

Success in this role will be measured by the Warehouse Manager's ability to create a warehouse operation that is organized, accurate, efficient, proactive, and dependable.

The Warehouse Manager is expected to ensure:

  • Inventory remains accurate and organized

  • Products are processed and prepared in a timely manner

  • The warehouse remains clean, safe, and efficient

  • The warehouse team is effectively managed and supported

  • Employees understand their responsibilities and are held accountable

  • Product launches and transfers are timely and accurate

  • Communication between departments is clear and proactive

  • The storefront and warehouse remain aligned and supported

  • Operational issues are identified and addressed quickly

  • The team maintains a positive, professional, and productive culture

  • Warehouse systems are consistently followed

  • The warehouse operates reliably without constant oversight from ownership

  • The Manager brings solutions, not simply problems, to leadership

LEADERSHIP EXPECTATION

This position is being entrusted with a significant level of responsibility within the Chérie Lane organization.

The Warehouse Manager is expected to take ownership of the warehouse's success. This means recognizing what needs attention, communicating effectively, holding the team accountable, solving problems, and continuously looking for ways to make the operation better.

The expectation is not perfection. The expectation is initiative, accountability, communication, and continuous improvement.

When something goes wrong, the Warehouse Manager should be prepared to identify the issue, communicate it promptly, and work toward a solution rather than waiting for ownership to discover the problem.

ROLE EVOLUTION

As Chérie Lane continues to grow, the responsibilities and scope of this position may evolve.

The Warehouse Manager is expected to demonstrate flexibility, adaptability, and a leadership mindset as operational needs change.

As the company grows, there may be opportunities for increased responsibility, team leadership, compensation growth, bonuses, and advancement within the organization based on performance and business needs.

AT-WILL EMPLOYMENT

Employment with Chérie Lane is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable Texas law.

Nothing in this job description or offer is intended to create a contract of employment for any specific period of time.